Concierge (Intake) Administrator

Antonyan Miranda, LLP is hiring a Concierge Administrator.
The position involves handling the intake of new clients and assisting our Concierge Attorneys with new clients.
Our Concierge team is one of the first points of contact for new clients.
Responsibilities and Duties: Managing the systems and process of the Concierge (Client Intake) Department.
Adding all new clients to systems.
Create file documents.
Processing of existing client file.
Administrative tasks relating to client administration.
Receipt of payment.
Calendar management.
Payroll/Bonus form administration for the department.
Other duties as assigned by the firm Partners.
Qualifications: College degree is a plus.
Bilingual (Spanish) is a plus.
Practices superior time management.
Maintains excellent writing and language skills.
Makes evident good technical understanding and can pick up new tools quickly.
Possesses great ability to identify potential negative or crisis situation and apply conflict resolution principles to mitigate issues.
Strong analytical skills, attention to detail and ability to multi-task.
Must be able to investigate, document and resolve issues in a timely and professional manner.
Must possess the ability to generate trust and build relationships with co-workers.
Maintain confidentiality and professionalism at all times to protect the privacy of employees and clients.
Demonstrates winning Social Customer Service techniques such as empathy, patience, advocacy and conflict resolution.
Proficiency with MS Office Applications including Excel and Outlook Benefits of Belonging to the AM Family: From our state-of-the art headquarters in San Diego, we offer access to resources and opportunities that fosters professional development and growth.
We are conveniently located across the new courthouse.
While our business is very serious, we often take the time to celebrate one another and our professional and personal accomplishments.
Antonyan Miranda proudly offers a highly competitive and comprehensive salary and benefits package, inclusive of conventional and unconventional law firm benefits and perks such as: Medical, dental and vision coverage Dependent coverage, including domestic partners, is available Life, short-term and long-term disability insurance Health Savings Accounts, with qualifying health plan selection 401(k) participation Paid parking Employee Assistance Program (EAP) Monthly appreciation lunches, employee recognition programs, and continuing education opportunities.