Legal Intake Supervisor
JOB DESCRIPTION: Singleton Schreiber, LLP is seeking an Intake Supervisor to support the Intake Department and Partner in charge.
The Intake Supervisor will collaborate with team members to support the Partners and firm clientele.
This position reports directly to the Intake Director and requires strong interpersonal, sales, communication and management skills, as well as high proficiency with Microsoft Office suite (Word, Excel, Power Point, etc.
), resourcefulness, the ability to work independently and as part of a team.
The Intake Supervisor will be able to work in a fast-paced environment, while having fun, be empathetic but persuasive.
This is a full-time on-site position in San Diego, California and you will be required to work weekends as needed.
SALARY:
$30-$35/hour
Actual salaries will vary and will be based on various factors, such as location, skills, experience, and qualification for the role.
Benefits:
Singleton Schreiber, LLP offers a competitive compensation and benefits package including:
- Fully paid health, dental, and vision plans for employee and dependents.
- Childcare reimbursement for daycare/ preschool and after-school care expenses.
- Transportation reimbursement program.
- Paid parental leave.
We offer 12 weeks of paid parental leave for all employees for the birth/adoption/ fostering of their children.
- 401k with employer match.
We offer a dollar-for- dollar match up to 6% of your income.
- Paid Holidays off.
- Matching donations to a 501(c)(3).
We will match your donations to a non-profit dollar for dollar up to $1,000 per employee per calendar year.
- Bar Dues/ Professional Association Dues.
We cover state bar dues for all SSLP attorneys.
SSLP will also cover membership fees charged by professional associations who work is relevant to the mission of SSLP.
The Intake Supervisor will:
Possess a thorough understanding of all intakes procedures.
Monitor day-day activities of the Intake team such as number of incoming calls and opportunities, follow-up attempts, and response time
Delegate assignments to Intakes specialists and ensure their completion.
Be able to answer questions from Intakes Specialists and know when to escalate to upper management.
Listen in on client calls to ensure outstanding customer service.
Assist in the management and organization of the CRM (LeadDocket)
Approve timecards, time off requests, and employee schedules
Assist with overflow calls and weekend coverage
Additional projects, as assigned
QUALIFICATION AND REQUIREMENTS: The Intake Supervisor candidate must possess 2+ years of team management experience, with background in business development or sales.
Experience in a law firm setting and knowledge of personal injury litigation strongly preferred.
NONDISCRIMINATION STATEMENT: Singleton Schreiber, LLP is an equal opportunity employer.
Selection of candidates will be based solely on merit without regard to race, color, religion, religious creed (including religious dress and religious grooming), sex (including pregnancy, perceived pregnancy, childbirth, breastfeeding, or related medical conditions), gender, gender identity (including transgender identity and transitioning), gender expression and sex stereotyping, national origin, ancestry, citizenship, age, physical or mental disability, legally protected medical condition or information (including genetic information), family care or medical leave status, military caregiver status, military status, veteran status, marital status, domestic partner status, sexual orientation, status as a victim of domestic violence, sexual assault or stalking, enrollment in a public assistance program, engaging in protected communications regarding employee wages, requesting a reasonable accommodation on the basis of disability or bona fide religious belief or practice, or any other basis protected by local, state, or federal laws.
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