Assistant Property Manager (Multi-Family)

JOB RESPONSIBILITIES: · Facilitate rent and delinquency collections, accommodate resident requests, and coordinate resident events.
· Assist the General Manager with compiling reports, resident feedback, and market research.
· Conduct site tours, effectively sell to prospects and lease apartments.
Site tours include but are not limited to, transporting and showing the prospect around the community, all community amenities, model apartments and available apartments.
· Assure leasing packets and legal documents are completed accurately.
· Work with the property management team to develop and implement sales and marketing strategies and goals for the community.
· Maintain thorough product knowledge, area knowledge, and market knowledge of community assigned and that of major competition through site visits/tours and telephone surveys.
· Oversee and prepare all lease related paperwork in an accurate and timely manner.
· Assist with the day-to-day operations and manage deposits of rent payments.
· Work with General Manager to direct the efforts of the on-site to ensure apartments are ready for move in and are maintained in a satisfactory manner.
· Oversee and maintain company customer service standards ensure issues are resolved and customer satisfaction.
· Oversee and follow established policies and procedures regarding the qualifications, screening and acceptance of applicants for residency.
· Inspect units on move-in day to ensure units are ready and assist with planning and hosting of resident parties and functions.
· Oversee and follow the property lease renewal program.
Maximize resident renewals.
· Assist, when needed, in the scheduling of work to be performed, including vacations, holidays, after hour emergency coverage, etc.
· Completely understand our lead management system, resident portal, and all other property management software.
Monitor, document, and follow up with all customers in a professional and timely manner.
· Adhere to company best practices and federal Fair Housing requirements during all phases of the prospect/resident lifecycle, from initial prospect inquiry to resident move out (i.
e.
touring, application processing, security deposits, rental rates, lease administration, resident complaints, legal processes, renewals, etc.
) · Manage online reviews, monitor/update social media accounts, and post to Craigslist daily to meet the guidelines set by the VP.
· Process all Statements of Deposit Accounting within the timeframe outlined in our policy.
· Make recommendations and modifications regarding property performance, business needs, etc.
Required: High school diploma or equivalent Minimum of 3+ years lease-up experience at a 250+ unit building Possess software skills in Yardi, Word, Outlook, Rent Café and Excel Exemplary customer relations and communication both in person and via phone/email, including written and verbal correspondence required.
Possess basic bookkeeping knowledge and perform intermediate mathematical functions.
Ability to work a schedule during normal working hours and that may be other than, Monday- Friday, 8-5.
Work in excess of 40 hours per week is likely Preferred: Bachelor or Associates degree Previous experience in the multi-family PHYSICAL DEMANDS: Must be able to lift, push, pull, and/or move up to 10 pounds.
Regularly required to sit, stand, walk, open doors COMMUNICATION: Must be able to communicate (orally and written) in a professional manner on a regular basis with prospective residents, current residents, staff, management, and co-workers within the company as well as with outside vendors.
Can be part of a team.
Follows instructions and responds to management's discretion.
Takes constructive criticism and uses it as a learning tool.
ATTENDANCE AND PUNCTUALITY: Is consistently at work and on time.
Regularly required to work weekends.
Job Type: Full-time Pay: $26.
00 - $28.
00 per hour Benefits: 401(k) Dental insurance Employee assistance program Flexible spending account Health insurance Life insurance Paid time off Vision insurance Schedule: 8 hour shift Day shift Weekend availability Ability to commute/relocate: Reliably commute or planning to relocate before starting work (Preferred) Education: High school or equivalent License/Certification: Driver's License (Preferred) Work Location: One location