*Summary:*
Under general supervision, process loan servicing transactions, research complex loan issues, reconcile general ledgers, research potential products and provide loan servicing assistance to members.
Act as a support to frontline staff for processing and servicing questions.
*Essential Duties and Responsibilities:*
* Perform all loan servicing duties as needed to include processing real estate updates, changes and modifications.
* Book mortgage loans and Home Equity Lines of Credit into the core system.
* Assist Lending Supervisor field staff questions in the absence of the Lending Manager.
* Balance and certify real estate general ledgers monthly.
* Process rate changes, demands and reconveyances for real estate Loans.
* Prepare subordinations packets for review by the Loan Officers.
* Assist the Loan Servicing Supervisor in Lending Manager’s absence.
* Analyze the real estate escrow impounds account annually and send new coupons to members.
* File claims Payment Protection, GAP and MRC.
* Research complex loan issues.
Post necessary adjustments and provide loan-servicing assistance to members.
* Assist with research and implementation of innovative products and services to provide efficiency to the loan department.
* Compile information and generate reports as required.
* Update department resources to remain current with procedures relating to loan servicing.
* Train new employees.
* Perform other duties as assigned.
*Position Requirements and Qualifications: *
* High school diploma or equivalent.
* Minimum five years of real estate loan servicing experience.
* Knowledge of federal and state regulations as they pertain to loan servicing.
* Professional written and verbal communication skills.
* Strong problem solving and ability to trouble shoot and research moderate to complex issues.
* Knowledge in the areas of collections, DMV, insurance products and consumer loan processing is a plus.
* Excellent collaborative skills and the ability to develop and maintain positive working relationships are essential.
* Proficiency with operating general office equipment (including copier, fax machine, scanner), as well as proficiency with Microsoft Office products (e.
g.
, Word, Excel, etc.
).
* Must be able to represent the Credit Union and conduct business professionally.
* Knowledge and understanding of the mission and vision of the Credit Union.
Strictly adhere to the Credit Union’s policy of confidentiality, security, professional conduct and dress.
Job Type: Full-time
Pay: $23.
94 - $28.
30 per hour
Expected hours: 40 per week
Benefits:
* 401(k)
* 401(k) 5% Match
* 401(k) matching
* Dental insurance
* Employee assistance program
* Employee discount
* Flexible spending account
* Health insurance
* Health savings account
* Life insurance
* Opportunities for advancement
* Paid time off
* Referral program
* Retirement plan
* Tuition reimbursement
* Vision insurance
Payment frequency:
* Paid biweekly
Schedule:
* 8 hour shift
Work setting:
* In-person
* Office
Experience:
* maintaining records of payments and balances: 3 years (Required)
* collecting and paying real estate taxes and insurance: 3 years (Required)
* posting necessary adjustments and loan servicing assistance: 3 years (Required)
Work Location: In person
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