Reports to: Community Manager
FLSA status: Non-exempt
Purpose of Job: To assist the property manager with marketing the property to prospective residents, and to assist with resident retention.
Essential Job Functions:
MAXIMIZE REVENUE:
Ensure that residents fill out all leasing paperwork completely, accurately and on time-Achieve an average closing ratio of 40%
Ensure the timely collection of rents
Enter resident activity into Appfolio accurately and in a timely manner-Maintain accurate prospective, current, and past resident files
Provide customer service to prospective tenants including property tours, telephone inquiries, and performing move-ins.
Ensure that vacant, model and target apartments are spotless, and that appliances and fixtures are in working condition.
Track and follow up with prospective tenants utilizing traffic logs and guest cards -Assist with resident retention by helping organize resident activities, following up on service requests within 24 hours and handling resident complaints.
Attend training seminars on a regular basis.
Comply with all Fair Housing and Equal Housing Opportunity requirements.
Other duties as assigned by the manager and assistant manager.
OPTIMIZE CURB APPEAL:
Promptly notify manager of safety concerns or deficiencies in property appearance-Ensure property is always free of litter
Lightly clean leasing office area each morning (vacuum, wipe surfaces, clean glass)
Non-Essential Job Functions:
Climb stairs to inspect above ground-level units.
Knowledge, Skills & Abilities Required:
Ability to work as a team player
Ability to resolve conflicts
Ability to multi-task
Always demonstrates professional appearance and good hygiene
Demonstrates customer service skills
Demonstrates a desire for continuous professional development
Always demonstrates ethical behavior and integrity
Qualifications:
High School Diploma or equivalent
A valid driver’s license, reliable transportation, and automobile insurance
Working Conditions:
Approximately 50% in office environment using computer and phone
Approximately 50% inspecting property grounds, including apartments, building structure, landscaping, signage which requires the ability to climb stairs and maneuver narrow walkways.
May be required to work weekends
Whatsapp
