Field Support Services Specialist

About Peraton Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy.
As the world's leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies.
Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace.
The company serves as a valued partner to essential government agencies and supports every branch of the U.
S.
armed forces.
Each day, our employees do the can't be done by solving the most daunting challenges facing our customers.
Visit peraton.
com to learn how we're keeping people around the world safe and secure.
Responsibilities Peraton is searching for a talented Field Support Services Specialist to become part of Peraton's Citizens Security & Public Services, Day to Day Roles and Responsibilities: As an integral part of the team, the role involves providing expert and second-tier technical support and analysis to field engineers and technicians.
This encompasses offering technical advice and guidance on the installation, adaptation, configuration, or enhancement of technical products, programs, and systems.
Additionally, the position involves testing, training, and providing support to customers regarding the technical aspects of designated systems and services.
•Ensure the accurate creation of tickets.
•Verify tickets align with the EUS team's scope.
•Monitor tickets for any SLA infringements.
•Escalate tickets as necessary to ensure SLA compliance.
•Collaborate daily with SDMs on escalations.
•Follow up with perspective technicians as needed to ensure effective communication and resolution.
Qualifications Basic Qualifications: •High School Diploma with 0 years of experience •US Citizenship •Proficiency in using incident management tools such as ServiceNow, HP Service Manager, Remedy, or CA Service Desk.
•Strong understanding of VPN connectivity and troubleshooting.
•Experience with Microsoft Office 365, Exchange Corporate Email Systems, and Active Directory.
•Excellent problem-solving skills and ability to work within strict time frames.
•Strong written and verbal communication skills.
Target Salary Range $39,000 - $62,000.
This represents the typical salary range for this position based on experience and other factors.
SCA / Union / Intern Rate or Range EEO An Equal Opportunity Employer including Disability/Veteran.
Our Values Benefits At Peraton, our benefits are designed to help keep you at your best beyond the work you do with us daily.
We're fully committed to the growth of our employees.
From fully comprehensive medical plans to tuition reimbursement, tuition assistance, and fertility treatment, we are there to support you all the way.
•Paid Time-Off and Holidays •Retirement •Life & Disability Insurance •Career Development •Tuition Assistance and Student Loan Financing •Paid Parental Leave •Additional Benefits •Medical, Dental, & Vision Care