At XiFin, a culture of inclusivity is in our very fabric.
We believe that this culture not only creates a more equitable and functional workplace, but also enhances our team members' work experiences by promoting creativity, innovation, and collaboration.
Who are we looking for?
The NOC Technician will be responsible for the proactive monitoring and support of XiFin’s revenue generating applications, and assets from XiFin’s Network Operations Center.
As a Tier 1 Support, you will help to maintain XiFin’s customer facing systems and ensure tickets are routed and/or escalated to the proper teams or resolved by you, as appropriate.
The NOC Technician will be the communication bridge between technical staff and business users when dealing with service impacting events and system outages.
What does the position pay:
Compensation is determined by several factors which may include skillset, experience level, and geographic location.
The expected range for this role is $25.
00 - $28.
50 hourly compensation.
Please note this range is an estimate and actual may vary based on qualifications and experience.
What will you do?
Monitor automated alerts, end user incidents, outage reporting, troubleshoot, and resolve problems.
Respond to tickets in Jira and Salesforce pertaining to:
Account setup and maintenance
Configuration changes
Application deployments
Perform preventative maintenance using pre-established best practice checklists.
Document processes and non-standard requirements.
Provisioning and removal of all user access accounts following’s XiFin’ SOP’s and Security practices.
What education and experience do you need?
A combination of the following education and experience will be considered:
High School Diploma or GED
1 year of experience in a NOC or IT Technician role.
Experience receiving and resolving incoming tickets.
Working knowledge of computer software and hardware.
Ability to understand urgency & make technical decision accordingly.
High level of attention to detail.
Professional attitude and appearance.
Excellent customer service and communication skills.
What’s in it for me?
We don't just offer benefits; we offer a comprehensive and flexible benefits package tailored for you!
Dive into a world of cutting-edge healthcare with our comprehensive medical, dental and vision benefits, including telehealth services.
Say goodbye to the hassle of prescriptions with our convenient mail-order program for 90-day maintenance medications.
Our Health Savings Account (HSA) featuring pre-tax deductions and quarterly company contributions (HSA only) puts more money in your pockets!
Plan for your golden years with confidence through our 401k retirement plan, complete with a company match.
Fuel your ambition with our Tuition Assistance program, empowering you to reach new heights in your professional journey.
Finally, experience true well-being with XiFin's BeWell Program, where we champion physical, mental, financial, and social wellness, because your success and happiness are our ultimate priorities
Why XiFin?
XiFin, Inc.
is a San Diego-based healthcare information technology company that provides innovative solutions to deliver efficiency, interoperability, and simplicity to help organizations navigate an increasingly complex and evolving healthcare landscape.
From streamlined operations to automation and stronger financial tools coupled with industry-leading business strategy, XiFin gives healthcare providers The Power To Do Good for more patients.
We are self-driven innovators who are looking to make a difference in the healthcare technology space.
If you are an individual with a disability and would like to request a reasonable accommodation as part of the application or recruiting process, please contact us at 858-436-2901.
EEO Statement
XiFin is an equal opportunity employer.
All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability.
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