Guest Experience Concierge

About Four Seasons: Four Seasons is powered by our people.
We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return.
Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart.
We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves.
Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime.
It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location: Your West Coast home away from home.
Rolling foothills and postcard-worthy views of sun and surf surround our idyllic Residence Club, where families and pleasure-seekers of all ages come to play.
Tucked away in the laid-back coastal town of Carlsbad, California, just half an hour north of San Diego, it offers miles of uncrowded beaches and some of the best golf courses in North America.
Allow our pre-arrival Concierge to stock your villa’s kitchen fully, sign up for group classes in our open-air Yoga Pavilion and stay as long as you’d like.
Guest Experience Concierge Four Seasons Residence Club Aviara is looking for a Guest Experience Concierge that has a desire to create lasting impressions during a personalized arrival, departure and concierge experiences for our owners and guests.
Our Brand Promise: At Four Seasons, life is richer when we truly connect to the people and world around us.
Whether you work, stay, live or discover with us, our purpose is to create impressions that will last a lifetime.
Our Promise To You: To create a culture and a work ethic based on the Golden Rule, giving our people a framework to pursue a superior international service culture.
What Makes Us Unique: Rolling foothills and postcard-worthy views of sun and surf surround our idyllic Residence Club, where families and pleasure-seekers of all ages come to play.
Tucked away in the laid-back coastal town of Carlsbad, California, just half an hour north of San Diego, Carlsbad offers miles of uncrowded beaches and some of the best golf courses in North America.
The Residence Club is located in the master planned community of Aviara, in the city of Carlsbad.
Today, business travelers, families, friends and couples continue to flock to this destination.
Combining unmatched Four Seasons service with the ultimate in style, comfort and attention to detail, the Residence Club offers the perfect accommodation for those who want to experience the very best amidst an idyllic setting.
Our team is built on mutual respect, collaboration, excellent service and a passion for owner and guest experiences.
Four Seasons provides employees with the same level of care that we give our guests and owners.
What We Expect: Job Duties include but are not limited to: Guest Services: Demonstrate a friendly, courteous and professional demeanor towards o wners and guests while assisting during their arrival and departure process.
Welcome and register guests, fulfill requests, and handle special instructions and adhering to established credit policies and procedures.
Provide information on room rate and availability for current and future dates.
Maintain thorough knowledge of the Residence Club amenities, services and hours of operation, key personnel, special events and activities, and local attractions.
Address guest problems or complaints in collaboration with management, keeping them well informed as to the problems and actions taken.
Reservation and Accommodation Management: Successfully complete a room reservation for any given time period knowing what types of accommodations, rates and owners time available.
In addition, the ability to properly distinguish between owner, renter, and exchanger reservations.
Select and block villas for arriving guests.
Assist owners with usage options, such as split weeks, double usage, exchanges, or Four Seasons credit.
Administrative and Technical Tasks: Utilize the computer system for running daily reports, posting charges, and credits.
Communicate necessary information or requests to support departments.
Maintain a balanced bank and reconcile all transactions at the close of the shift.
Handle several telephone calls at any given time.
Offer clear directions to the Residence Club from any location.
Communicate clearly via radio with other staff members.
Make change, cash checks, and exchange foreign currency.
Safety & Emergency Response: Respond properly to any Residence Club emergency or safety situation while handling with maturity and professionalism.
Additional Responsibilities: Complete key packets and modify registration cards.
Perform other tasks or projects as assigned by management and staff.
Skills/Qualifications: Ideal candidate will have: Reading, writing and oral proficiency in the English language Prior experience in front office operations We Offer: Hourly Rate: $21.
45 Medical, Dental, Vision, Employee Assistance Program, and 401k Retirement Plan Vacation Pay, Sick Pay, Holiday Pay, Disability Coverage and Life Insurance Exclusive discount and travel programs with Four Seasons Hotels and Resorts Complimentary Employee Meals Comprehensive learning and development programs to help you master your craft.
Inclusive and diverse employee engagement events all year-round Four Seasons is an Equal Opportunity, Affirmative Action employer.
Minorities, women, veterans, and individuals with disabilities are encouraged to apply.