Support a group of 5-8 schedulers support the scheduling needs for 50-65 therapists.
Must have healthcare background and able to work in a fast-paced environment.
Bi-lingual a must!
*Scheduling Responsibilities*
* Coordinates employees’ schedules to maintain proper productivity and confirms all employee assignments
* Contacts staff regarding new clients or added sessions on their schedules
* Participates in exit employee reassignment and maintains documentation of transfers
* Performs weekly audits of employee schedules; revising meal and break periods to meet federal and state laws, updating billing codes, maintaining employees full-time or part-time hours
* Coordinates clients’ schedules to maintain authorized hours and confirms ongoing schedule; including:
* Identifies and contacts new clients within 3 business days when not assigned to therapists
* Schedules make-ups sessions when cancellations occur to ensure maximization of client hours
* Confirms scheduled appointments with clients when employees are scheduled for visits.
* Performs audits as needed of client schedules; updating make-up or sub sessions, ensuring notification of changes to schedule
* Updates and maintains electronic calendars using the company practice management system for all clients and staff, including Master schedule
* Scheduling ongoing clinic meetings and trainings; requires scheduling of all sessions affected
* Update staff availability
* Up-to-date profiles including addresses, contact information, etc.
* Partners within the scheduling, the program management team and clinicians to evaluate appropriate scheduling decisions.
* Provides coverage and assistance to other schedulers with duties, tasks, pending items, etc.
* Communicates any concerns to appropriate parties; including direct supervisor, program management team, clinicians, and other departments as needed
* Completes all assigned tasks by the deadline provided
* Provides customer service and support via phone lines and email
* Maintains confidentiality and protects operations by following HIPAA guidelines
* Support other departments within the organization as needed
*Process Quality and Efficiency:*
* Plan daily, weekly and/or monthly audits on established systems to ensure quality, accuracy and efficiency
* Audits to include current, revised or newly established processes.
* They include but not limited to:
* Processing referrals
* Authorizations
* Scheduling
* No contact and Closure Process
* 24-48 hour first contact, 30 day assessment, 45 day IFSP deadlines
* Service Coordinator communications
* Process of sending referrals to required vendors for assessment
* Quality assurance
* Any revised or newly established process
Job Type: Full-time
Pay: $27.
00 - $32.
00 per hour
Expected hours: 40 per week
Benefits:
* 401(k)
* 401(k) matching
* Dental insurance
* Employee assistance program
* Employee discount
* Flexible schedule
* Flexible spending account
* Health insurance
* Health savings account
* Life insurance
* Paid time off
* Parental leave
* Retirement plan
* Tuition reimbursement
* Vision insurance
Healthcare setting:
* Children's hospital
* Outpatient
Medical specialties:
* Critical & Intensive Care
* Pathology
* Psychiatry
Schedule:
* 8 hour shift
* Monday to Friday
Experience:
* Scheduling: 2 years (Required)
* Healthcare: 4 years (Required)
Work Location: In person
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