Administrative Assistant

Description: Job Title: Administrative Assistant Location: La Mesa, CA Schedule: Full-time; Monday - Friday Job Summary: Are you looking for a job where you can make a difference in the lives of others? Are you interested in being part of a team who is passionate about their work, professional, hard-working and likes to have fun? At Positive Change Counseling Center our mission is "To provide a space where our clients are supported on their journey to self-fulfillment and healthy relationships".
In creating a supportive space for our clients, we are also creating this space for YOU! We are looking for an administrative assistant (Client Care Coordinator) who can support both our clinicians and clients in this front office role.
As a member of our incredible support team, you will match clients with clinicians who are best trained to meet the client's individualized needs.
Our leadership team will support you in your professional growth and our stellar in-house training program will prepare you to succeed in this role, as well as grow within our practice culture.
Our practice may be a great fit for you if you want to: Be part of a collaborative administrative support team Assist clients in getting their mental health needs met Work in a space that values inclusivity, integrity and relationships Work in a company that provides opportunities for career advancement If you'd like to learn more about what it's like to join Positive Change Counseling Center, please send your resume and a short note describing your interest in our practice.
We are currently accepting resumes for our Client Care Coordinator position.
We are particularly interested in applicants who have prior experience with scheduling, client/customer care and introductory medical billing.
Please note: This is a full-time position located in La Mesa, CA.
Compensation is dependent upon experience.
Established in 2006, Positive Change Counseling Center is committed to providing high quality, individualized and accessible care to our community.
Our diverse team is incredibly skilled, compassionate, and knowledgeable in the treatment of mental health and relationship concerns.
When you join Positive Change Counseling Center, you will become a part of a collaborative team that loves what we do! Join our caring and dynamic team as we connect community members to qualified mental health professionals.
Positive Change Counseling Center is a group mental health practice serving San Diego county (La Mesa, Central San Diego and Rancho Bernardo) as well as Ventura, California and throughout California via teletherapy.
Responsibilities: The following reflects the essential duties for this job but does not restrict the tasks that may be assigned.
Management may assign or reassign duties and responsibilities of this job at any time.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
Answer phone calls and emails in a professional and caring manner Perform clerical duties and work within multiple systems (Electronic Health Records, Google Workspace, CRM) Schedule new client appointments Verify client benefit information Coordinate care between potential clients and our clinical team Comply with company policies and procedures including HIPAA, ethics, conduct, and safe working expectations Required Skills and Abilities: Computer Skills – Must be proficient in using common programs such as Google Workspace and be able to operate basic office machines such as copier, printer, and scanner Communication – Must be able to speak, read, and write in English so others may understand Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences Reading Comprehension - Understanding written sentences and paragraphs in work related documents Service Orientation - Actively looking for ways to help people Time Management - Managing one's own time effectively Prioritization – Must be able to adjust to changing priorities and complete multiple projects despite interruptions Requirements: Education: High school diploma or equivalent required.
Associate or bachelor’s degree in business administration or a related field preferred.
Experience: 2 years of experience in an administrative or office support role is advantageous.
Familiarity with office software and tools, such as Microsoft Office Suite, is beneficial.
Experience in customer service and communication is a plus.
Physical Requirements: Manual dexterity for handling paperwork, office equipment, and electronic devices.
Visual acuity and hearing ability to communicate effectively with colleagues and clients.
Stationary - Prolonged periods in a stationary position at a desk.
Lifting - Must be able to lift and carry up to 15 lbs.
Ability to work in a standard office environment with typical office equipment.
Pay: $19 - $22 (DOE) Benefits: 401(k) matching Bereavement leave Dental insurance Dependent health insurance coverage Disability insurance Employee assistance program Employee discount Flexible spending account Free parking Health insurance Life insurance Opportunities for advancement Paid jury duty Paid orientation Paid sick time Paid time off Paid training Pet insurance Professional development assistance Referral program Vision insurance Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law.
Information provided on this application may be shared with any ARC Health Partners.