Front Desk Agent (2nd & 3rd Shifts) Club Wyndham Oceanside Pier Resort

We Put the World on Vacation At Travel + Leisure Co.
, our mission is simple: to put the world on vacation.
Our vacation ownership brands, Club Wyndham, Worldmark, Margaritaville Vacation Club, and Shell Vacations Club, include more than 245 vacation club resort locations across the globe.
Innovation and growth keep our work interesting and fun.
Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.
Summary The Guest Services Representative is responsible for completing daily Front Desk functions.
Ensuring that all Owners and Guests receive efficient and courteous service; making them feel welcome during their entire stay through a proactive and positive attitude.
The Guest Service Representative also completes special projects and duties as assigned.
This position will primarily work PM (2nd) shifts and some graveyard (3rd) shifts.
Essential Job Functions Performs daily Front Desk functions such as guest check-in and –out, answering phones, completion of shift check-list, processing related transactions, etc.
Directs owner and guest requests to correct department.
Responds courteously, efficiently and professionally to guest service requests.
Performs light administrative duties such as sending a receiving faxes, making copies, sending e-mail correspondence Greet, register, establish necessary credit for and issue keys appropriately to guests.
Answer telephones/PBX with proper telephone etiquette and direct calls accordingly.
Receive guest requests and/or complaints and ensure that appropriate actions have been taken.
Answer inquiries pertaining to the resort's amenities, services, policies, area attractions, dining, and directions.
Communicate with other departments as needed via telephone and two-way radio.
Completed check-out procedures, computes bills, collects payment and makes change for guests as required.
Make, confirm and cancel reservations for guests or answer a variety of questions for guests pertaining to their reservations.
Balance all cash receipts and work performed during shift.
Distributes guest and staff mail and messages as necessary.
Post charges for faxes, copies or laundry or charges from the food, beverage or convenience store outlets.
3rd Shift Functions Reconciling all shifts paperwork ensuring all postings were completed accurately, correct or report discrepancies.
To include, but not limited to: Check departure folios; verify daily cash sheets and postings of all reps, ensuring all totals are accurate and posted correctly.
This ensures the accuracy of all financial reporting directly impacting resort financials.
Reconcile all Activities, DVD, misc postings / matching them with Activities receipts (when open), correct or report discrepancies Reconcile credit card payments (which requires a different level of access); update no shows; run final night audit (which requires a different level of access) and associated reports.
Complete reports including the income journal, Housekeeping Reconciliation report, Linen / Laundry Service reconciliation report Complete other miscellaneous operational reports as needed.
Properly respond to and handle any and all emergencies with the safety of guests, associates and property in mind.
Must be able to facilitate any emergency response with little, if any, guidance / support.
How You'll Be Rewarded: We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us.
Travel + Leisure Co.
benefits include: Note: Temporary and/or seasonal associates are ineligible for Paid Time Off.
• Medical • Dental • Vision • Flexible spending accounts • Life and accident coverage • Disability • Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information) • Wish day paid time to volunteer at an approved organization of your choice • 401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information) • Legal and identity theft plan • Voluntary income protection benefits • Wellness program (subject to provider availability) • Employee Assistance Program Compensation Generally starting at $18.
00 - $18.
00 per hour.
The actual hourly rate of the candidate(s) selected for this role will be set based on a variety of factors, including but not limited to experience, education, skills, training, and work location.
Where Memories Start with You Hospitality is at the heart of all we do at Travel + Leisure Co.
Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another.
We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience.
Join our global team and build a career where memories start with you.
We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class.
If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to MyCareer@travelandleisure.
com, including the title and location of the position for which you are applying.