Hello! I'm seeking new employment! I've been at the same mortgage company for over 4 years.
Market isn't doing too well.
Looking for something else in sales or customer service!
Harrison Dane Waraftig
1269 tylee street
Vista ca 92083
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Personal Statement:
I am a friendly, loyal and dedicated individual who has an ambition to succeed in any given environment.
I have extensive experience in the military industry and I love to learn.
I’m always up to a challenge, whatever the situation.
I get along well with others and work efficiently on my own.
I’m seeking a position where I can develop and excel, giving my best to an employer.
• 10+ years of experience as Customer Service Representative and Telemarketer.
• Excellent experience with various CRM applications such as Nowcerts, ZoHo and Salesforce.
• Made over 120 calls a day.
• 5+ years of experience as Senior Customer Service Advisor with Apple.
• Location: Vista, California
• Excellent communication and interpersonal skills.
Education:
High School Diploma
Eastlake High School, Sammamish, WA
Professional Experience:
Customer Service Representative
Munro Insurance Services Feb 2022 - March 2023
• Use Nowcerts and Salesforce CRM applications.
• Enter in insurance policies and answer emails.
• Run payment, follow up with clients to obtain credit card for payments.
• Create certificates and send them to clients.
• Added any additionally insured to the certificate that they requested.
Customer Service Specialist
Semper Tax Relief Aug 2020- Feb 2022
• Used Dialpad, and Pipedrive to call clients, do a free phone consultation or office appointment.
• Prepared docs for clients.
• Sell them our services and explain why our company is the best tax relief out there.
• Licensed tax preparer to help people file their taxes.
Consultant
Seaside Consultants November 2019-June 2020
• Make over 120 calls a day.
• Use the CRM (ZoHo) call leads that inquired about time share exit.
• Go through script and book appointments for the senior consultants.
• Generate 30-60k in sales a month.
Telemarketer, South Coast Copy Systems March 2019- November 2019
• Set appointments over the phone for our experienced sales team that has a reputation of closing deals!!
• Leverage telemarketing techniques and act as sales ambassador
• Understand clients' specific needs and work with our sales team.
• Comply with company standards for customer satisfaction.
• Achieve monthly appointment and sales goals.
Sales Rep, Mohawk Network Solutions October 2018- March 2019
• Cold call businesses to sell IT hardware.
• Develop relationships with customers.
• Respond via email or phone.
• Use MS Excel, PowerPoint and Outlook
Ladera Lending
Customer Service Representative June 2017-Oct 2018
• Call 1,000 people a day get them interested in talking about mortgage or solar
• Transfer them to a mortgage closer or solar closer
Senior Customer Service Advisor, Apple, 2012-2017
• Provided excellent customer service nationwide over the phone
• Troubleshoot, fix or replaced ace customer's apple devices
• Manage other apple advisor's, using coaching tools to make them more efficient and better at the job role
• Trained new employees on Apple's policies and procedures to make them ready for the new job role
• Efficient in using google, internet, and mac computers
Time Warner Cable, Customer Service Representative 2011-2012
• Provide excellent customer service over chat
• Helped customers troubleshoot, Internet, TV, phone
• Sent out repair orders to customer's who needed technicians to help resolve the issue inside their home
Assault Man, United States Marine Corps, 2002-2010
• Provided anti-bunker and anti-armor fire in support of riffle squads/platoons/companies with the infantry battalion
• Successfully completed 12 weeks of basic training consisting of intense mental and physical exercises
• Received promotions and recombination for excellence of work habits
• Served two tours in Iraq
• Improved safety plans and implemented employee training and equipment security practices.
• Went thru many training courses and class room time, learning about weapon systems, as well as learning about my job role and promotions
• Promoted to staff, ran and managed my own platoon, worked with many individuals to get them prepped for the job role and their duty in Iraq.
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