If you are an outgoing people-person dedicated to building a world-class customer experience, this could be the right opportunity for you.
Our delivery team members have the unique responsibility to introduce customers to their new ride in an intimate setting – at their home in their driveway.
You will play a critical role in Vroom’s growth strategy by facilitating these high-engagement interactions at the most vital point.
Our drivers are brand ambassadors and can turn an online car purchase into an unbelievable experience that creates repeat customers and enthusiastic promoters for our promise to deliver now and always.
*Responsibilities:*
* Delivering a high-value product to our customers utilizing a Vroom-branded flatbed truck and unload the vehicle at the customers delivery location
* Perform pre-trip and post-trip inspections of customer vehicles ensuring the car shines and looks like a brand-new car
* Maintain and service delivery vehicles as needed (refuel, change oil, tire pressure, repairs, etc.
) while working with our incredible support team
* Serve as a liaison between several departments ensuring that the customer’s paperwork is completed and ready for delivery
* Provide enthusiastic customer service and in-person support to the customer
* Become a subject matter expert with features and options of different vehicles to orient customers with their new ride
* Demonstrate excellent problem-solving skills to handle front-line customer issues and questions at the point of delivery.
Active listening skills and genuine interest is a must-have
* Show initiative and be adaptable in a fast-paced, rapidly growing company that is transforming the way consumers purchase vehicles
*Work Requirements/Physical demands:*
* Arrive and sign in on time; works hours as scheduled
* Come dress to impress with a Vroom branded uniform
* Operate various types of vehicles, as assigned, safely, in all kinds of weather and traffic conditions
* Maintain detailed driving and delivery logs
* Track and report working hours
* Adhere to company rules and regulations
* Obey all applicable traffic laws and drive in according to the weather/road conditions
*Qualifications:*
* High school diploma or GED equivalent preferred
* Maintain a DOT Medical card
* 21+ years old
* 2+ years of consumer-facing experience
* Clean driving record with no moving violations in the last 3 years
* Must pass a DOT Physical, background check, and drug screen
* Be skilled at driving and parking large, heavy vehicles
* Be alert, focused, and detail-oriented
* Possess great physical stamina and focus during long driving shifts
* Be a self-starter who works well independently
* Strong knowledge and enthusiast of cars and trucks a plus
* Comply with DOT regulations
* Make safety a priority at all times
* Report all accidents, incidents, or unusual occurrences to dispatch office immediately; submit written reports on accidents, experiences, or unusual circumstances as required
* Ability to lift to 50 lbs.
at a time
* Be comfortable with local same-day transport
* Be able to utilize digital technology (iPad, etc.
) for tracking delivery status and other logistics
* Proficient using GPS and other routing systems
* Other duties as required
Job Type: Full-time
Pay: $20.
00 - $30.
00 per hour
Day range:
* Monday to Friday
* Weekends as needed
Shift:
* Day shift
Education:
* High school or equivalent (Required)
Work Location: In person
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