Child Care Eligibility Specialist I (Case Manager)

*Description* *Please view this *video *about the administrative role (non-educational/teaching position).
* *Basic Function*: Builds relationships with families and provides the available resources to encourage the success and well-being of our families.
This includes serving in an advisory capacity at all steps, reviewing and examining documents, performing quality assurance reviews, and offering encouragement and support all along the way.
Transforms intimidating experiences into reassuring ones for a positive, enriching experience.
Under close supervision, manages a caseload of families who participate in the Alternative Payment Program.
The Child Care Eligibility Specialist I will conduct individual interviews with parents to determine eligibility and need for subsidized child care, enroll new families, accurately process changes from families according to established policies and procedures.
Monitor caseload by conducting necessary follow up, verifications and keen attention to detail to ensure ongoing compliance with federal, state and agency rules and regulations.
*Minimum Qualifications:* Education, training and/or experience that demonstrate possession of the knowledge, skills and abilities listed above.
Associate Degree in administration, human services, business, social work and/or related a plus.
Must have strong clerical, administrative and computer skills; prefer one to two years’ experience, education and/or training, or equivalent combination of education and experience.
Must be detail-oriented, apply basic math skills to calculate income accurately, and experience entering data entry into systems proficiently.
Must have exceptional organization skills; ability to prioritize workload, and work under strict deadlines.
Must possess excellent interpersonal skills, have the ability to maintain positive client relationships; ability to maintain confidentiality; use tact, diplomacy and discretion when responding to and interacting with clients; adapt to new situations, policies and procedural changes.
Must be able to manage an assigned caseload with appropriate guidance and supervision; able to follow, interpret and apply policies, procedures and state regulations when determining need and eligibility; able to initiate prompt and professional responses to clients, co-workers, and other individuals.
Able to use office equipment this may include operating adding machines, calculators, scanners, copy and fax machines, telephones and file cabinets in a safe manner.
Bilingual/Spanish preferred (based on office needs).
Certification of good DMV record.
Valid auto registration and insurance.
Position may require occasional driving to and from locations to meet with parents and/or for the purpose of training.
*Summary of Responsibilities:* 1.
Provide and explain in detail CDA’s child care programs to parents who walk-in or call; educate on admission and/or continued eligibility requirements.
2.
Provide relevant and timely resource and referrals as needed.
3.
Conduct enrollment/recertification appointments; process eligibility status changes; maintain documentation and verification requirements.
4.
Request updated documentation for continual compliance, and process changes within timelines via correspondence, computer updates, personal inquiries and verifications.
5.
Track and monitor eligibility and status on families receiving child care services; submit reports as needed.
6.
Calculate income and determine family fees, following up on all changes as needed.
7.
Initiate prompt and professional responses to clients, co-workers, and other individuals while delivering timely services; continually prioritize workload to ensure deadlines are met.
8.
Maintain organization of family files to create an accurate paper trail showing eligibility for child care services provided.
9.
Participate in on-site and off-site learning opportunities such as workshops, conferences, staff meetings and trainings.
*Work Schedule:* Full-time, Monday—Friday, 40 hours per week, 8:30 AM to 5:00 PM.
However, may require evening and weekend hours based on the needs of the program.
Office/Remote (hybrid) options available after training has been completed.
*Salary:* $26.
42 per hour; Non-Exempt *Comprehensive Benefits:* Choice between 3 low deductible medical plans and 2 dental plans.
Vision, flexible spending account for health care and dependent care, lifestyle accounts, and legal service plans available.
Paid holidays, sick pay and vacation time.
(Up to 5 days’ vacation after first year, up to 10 days after second year, additional 4 holiday bonus days after 3 years, and up to 15 days after 10 years of employment.
) Long-term disability, group and voluntary life insurance plans.
Annual employer contribution plan and employee 401(k) contribution plan.
Job Type: Full-time Pay: $26.
42 per hour Benefits: * 401(k) * 401(k) matching * Dental insurance * Health insurance * Paid time off * Vision insurance Schedule: * 8 hour shift * Monday to Friday Work Location: In person