Collections Support Associate

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale.
We are a talent and innovation led company with 738,000 people serving clients in more than 120 countries.
Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships.
We combine our strength in technology with unmatched industry experience, functional expertise and global delivery capability.
We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Accenture Song.
These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients succeed and build trusted, lasting relationships.
We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.
The Collections Support Associate is responsible for meeting monthly business to business collection targets set by the client using written and verbal collections processes while protecting the client s relationship with the customer.
This position interacts with senior managers, credit managers, account payable departments as well as other employees of various organizations.
Key Responsibilties: Meets monthly collection targets.
Directs cash application through remittance advice and statements as required.
Escalates issues in accordance with escalation policy.
Assists in the preparation of management reports in line with clients and Accenture s requirements.
Attends client meetings to discuss debtor performance and address issues as required.
Improves service deliverables to the client with innovative ideas.
Needs to be a US Citizen for this work.
Basic Qualifications: Minimum of 1 year of collections experience.
Preferred Skills: Collections experience in a B2B environment.
Working knowledge of banking procedures and payment application.
Experience in MS Outlook and Excel including experience with pivot tables.
Professional Skills: Experience communicating with management.
Exceptional customer service skills, analytical skills, and problem-solving skills.
Experience in billing and collections Demonstrated team player, flexible, enthusiastic, innovative, and proactive.
Self-starter with ability to work independently to prioritize to ensure compliance with strict deadlines.
Good organizational, multi-tasking and time management skills Proven ability to work in a high stress environment.
Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience.
As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired in California, Colorado, New York or Washington as set forth below.
Information on benefits is here.
Role Location Hourly Range California $19.
33 to $31.
15 Colorado $19.
33 to $26.
88 New York $17.
88 to $31.
15 Washington $20.
58 to $28.
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