IT Operations Manager

drug hunting is in our DNA We are physicians, biologists, chemists, data scientists and drug developers – every one of us laser focused on transforming the lives of patients with innovative medicines.
If you thrive in a fun, fast-paced and highly collaborative environment, you’ll love working with us at Empirico.
We offer competitive salaries and benefits, meaningful stock ownership and the opportunity to live and work in two of America’s greatest biotech cities – San Diego, California and Madison, Wisconsin.
We’re always looking for talented people who share our passion for improving patients’ lives.
If you feel driven to contribute but don’t see an open position that fits your specific background or skills, let us know at careers@empiricotx.
com.
IT Operations Manager San Diego, CA or Remote Position Description: Empirico, a biotechnology company that combines unmatched expertise in human genetics-driven target discovery with world-class capabilities in siRNA drug discovery, is looking for an IT Operations Manager who will play a critical role in overseeing and managing our IT operations, including vendor management, network security, IT strategy, budget management and helpdesk responsibilities.
This is an excellent opportunity for a highly-motivated IT professional to be a vital member of a team of experts dedicated to identifying new disease targets and translating those insights into therapeutic programs.
Responsibilities: Your day-to-day responsibilities will include ensuring the efficient operation of our IT systems and providing essential support to our internal teams.
You will work closely with and direct our 3rd party IT service providers to strategically plan for and implement IT solutions.
You will also manage helpdesk operations, collaborating with our 3rd party IT service providers to ensure issues are resolved in a timely manner.
You will be expected to: Vendor Management – Closely collaborate with 3rd party IT service providers and vendors to ensure efficient handling of installation, configuration, and modification requests for devices, tools and services Network Security – Lead efforts to implement and maintain robust network security measures to safeguard our organization’s data and resources.
Collaborate with 3rd party IT service providers to create secure on-site network infrastructure for office computers and network-enabled lab equipment.
Assess and implement both hardware and software tools to ensure the safety of our infrastructure.
Stay up to date on current cybersecurity threats and educate colleagues and develop policies on security best-practices Enterprise Backup Strategy – Develop, document, and implement data backup and restoration plans for employee laptops, lab machines, and data stored on various cloud platforms.
Regularly test backup restoration strategy to ensure frictionless recovery in the event of an incident IT Strategy – Develop and execute a strategic IT plan that aligns with the company’s growth and future IT needs.
Assess potential tools and vendors for future implementation, while identifying unnecessary tools and vendors for removal Helpdesk Management – Triage and manage support tickets, attempting to resolve issues within your expertise and bandwidth.
Escalate complex or time-consuming issues to our 3rd party IT service providers as needed.
Track and follow up on open issues to ensure timely resolution Documentation – Maintain comprehensive documentation of IT processes, procedures, and configurations Logistics – Work closely with our operations team to ensure timely delivery and installation of critical hardware and software Collaboration – Collaborate with internal teams to understand their IT needs and ensure efficient resolution of IT-related requests Compliance – Ensure that IT practices and infrastructure meet industry standards and regulatory compliance requirements Travel – Occasionally travel to our site in Madison, WI, to evaluate and support IT needs.
This will be on an as-needed basis, though it is not expected that this role will require travel more than once a quarter.
Requirements: 1+ year of relevant experience in IT management and vendor relationship management Previous helpdesk experience Proficiency in using device endpoint management tools (e.
g.
Addigy, Jamf Pro) Familiarity with ticketing and help desk software (e.
g.
, ServiceNow, Jira Service Desk) Understanding of ITIL (Information Technology Infrastructure Library) principles and best practices Experience with network monitoring and management tools (e.
g.
, Nagios, SolarWinds) Experience administering workplace collaboration tools (e.
g.
Office 365, GSuite) Familiarity with data backup and disaster recovery solutions Proficiency in scripting languages (e.
g.
, Bash, PowerShell, Python) for automation tasks Knowledge of IT asset management and inventory control practices Awareness of regulatory compliance standards (e.
g.
, HIPAA, GDPR) relevant to IT operations Strong knowledge of network security and office network design best practices Excellent organizational skills, with a willingness to track and follow up on issues in a detailed manner Excellent communication skills Ability to develop and execute strategic IT plans Demonstrated problem-solving and troubleshooting abilities Experience with or knowledge of cloud security best practices (AWS) a plus Applicants must have authorization to work in the U.
S The estimated annual base salary range for this role is $65,000 to $120,000.
Individual compensation decisions will be based on various factors, such as primary work location, complexity and responsibility of role, job duties/requirements, and relevant experience and skills.
We offer a wide range of benefits including a retirement savings plan (with company match), paid vacation, holidays, and health benefits to include medical, prescription drug, dental and vision coverage in accordance with the terms and conditions of the applicable plans.
About Empirico: Empirico is a biotechnology company focused on the discovery and development of novel medicines which mimic the effects of naturally-occurring genetic variants that confer favorable effects on health and disease.
Empirico’s two foundational technology platforms – the Precision Insights Platform™ for genetically-validated target discovery and the siRCH™ platform for the discovery and development of siRNA medicines – are used separately and in tandem to enable Empirico and our collaborators from the discovery and validation of novel targets to clinically-viable therapeutics.
Empirico’s exceptional internal capabilities, augmented by those of its partners, are driving the advancement of a growing and differentiated pipeline of wholly-owned and partnered programs.
Empirico is headquartered in San Diego, CA with a major second site in Madison, WI.
We’re striving to build a strong culture of inclusivity, transparency and collaboration at Empirico, where our diverse and equitable workforce is empowered to contribute to our mission.
We always seek the best candidate for the position and encourage you to apply even if your experience or qualifications don’t match up exactly with the job description.
Empirico is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law.
To All Agencies: Please do not contact any employee of Empirico about this position.
All resumes submitted by agencies to any employee of Empirico via-email or in any form and by any method will be deemed the sole property of Empirico, unless such agencies were engaged by Empirico for this position and a valid agreement is in place.