We are looking for a *Full Time Patient Service Representative* to join *North County Radiology *in Escondido, CA.
North County Radiology is managed by KG Healthcare and offers a full scope of benefits and a competitive compensation package.
We invite you to submit your resume for consideration today!
Job Schedule: Monday - Friday 8:30am - 5:00pm
Job Summary:
The Patient Services Representative will provide excellent patient service to all imaging center patients, referring physicians, office staff, referring physicians, and outside contacts.
Patients will be greeted warmly and promptly, accurately checked in, scheduled for procedures, processed into patient information systems, directed and informed of the next steps, and provided answers to common questions or concerns.
Essential Responsibilities:
* Warmly greets, accurately checks-in, registers, and schedules patients for procedures and exams utilizing the correct allotted exam time or adjusting as needed for special circumstances.
Makes certain patient demographics, exam orders, patient history and indications, insurance authorization/billing information, prior studies, and all other required information is complete and accurate.
Prepares all pertinent paperwork and ensures the patient completes paperwork legibly and thoroughly.
* Screens patients for safety measures and specifics related to examinations, instructs patients on proper preparation for procedures, instructions for arrival time, and directions to the Imaging Center
* Correctly utilizes RIS/HIS systems to obtain or assign medical record numbers and register patients
* Proactively requests prior imaging films and reports from outside facilities for radiologists’ comparison.
* Coordinates and processes patient authorizations, reviews patient insurance eligibility and collects payments as needed.
* Compiles documentation necessary for the Billing Department to bill for imaging services while ensuring completeness and accuracy.
Follows-up on outstanding items.
* Communicates professionally and effectively with staff, co-workers, patients, referring physicians, referring physician offices, radiologists, and others.
* Clearly communicates pertinent information regarding procedures/exams and wait times to patients using AIDET principals.
* Obtains missing or necessary information by contacting referring physicians' office staff to ensure completeness and accuracy for patients to receive care or service.
* Promptly communicates with technical staff and physicians on any cancellations, add-on exams, patient throughput delays, and concerns.
* Prepares images and reports on cd as requested following medical records procedures.
* May assists other staff members when requested with bringing patients to the waiting/dressing areas and other appropriate duties.
Job Qualifications:
Successful individuals who perform the responsibilities of this position must perform their essential duties satisfactorily.
The requirements listed below are representative of the knowledge, skill, and abilities required.
Reasonable accommodations may be made to assist individuals with disabilities to perform the functions required of the position.
Education:
* Required: High school diploma or general education degree (GED).
Experience:
* Preferred: Minimum of two years related experience in a medical office environment
Job Type: Full-time
Pay: $20.
00 - $26.
00 per hour
Expected hours: 40 per week
Benefits:
* Dental insurance
* Disability insurance
* Health insurance
* Life insurance
* Paid time off
* Vision insurance
Schedule:
* 8 hour shift
* Day shift
* Monday to Friday
Travel requirement:
* No travel
Work Location: In person
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